1. Shipping

 

The Seller only accepts orders with delivery to the following countries: Italy, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Iceland, Liechtenstein, Norway, Switzerland, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Albania, Saudi Arabia, Argentina, Armenia, Bosnia, Chile, Croatia, United Arab Emirates, Jordan, Grand Cayman, Guatemala, Israel, Lebanon, Macedonia, Moldova, Peru, Qatar, Serbia, South Africa, Turkey, Ukraine, U.S.A., Canada, Australia, South Korea, Japan, Hong Kong, Indonesia, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, Macau, Russia.

 

Please note that the Seller does not accept shipments to military addresses, restricted areas, pickup points, or P.O. boxes. For further information, please contact the Seller at the contacts provided in paragraph 1.

 

We also offer the Customer free in-store pickup at our boutique for purchases made from Italy.

 

2. Delivery

 

Until full payment of the order has been made, the ordered product(s) remain the property of the Seller. Delivery of the products is subject to receipt of full payment. The handwritten or electronic signature of the Customer or another person at the indicated delivery address will be required as confirmation of product delivery. Upon delivery, the risk and responsibility for the purchased goods pass to the Customer. If the Customer has specified a recipient different from themselves for delivery purposes, the Customer expressly agrees that the signature of such recipient (or another person at the delivery address) constitutes proof of delivery, transfer of responsibility to the recipient, and fulfillment of the sales contract by the Seller. The Seller reserves the right to deliver the products exclusively to the intended recipient of the order as indicated on the package label and to request, for certain categories of products, identity verification at the time of delivery.

 

The Seller will ship to the Customer, at the address indicated by them, the selected and ordered products, according to the methods provided in the previous articles, through trusted couriers and/or shippers, particularly Ferrari, FedEx, and DHL. The average delivery time for domestic orders (Italy) is 2–5 working days, to the islands 5–10 working days. For international orders, the average delivery time is 5–15 working days, but it depends on the customs policies of the destination country.

 

Upon receipt, the Purchaser is required to verify the conformity of the delivered product with the order placed.

 

No liability can be attributed to the Seller for delayed or non-delivery attributable to force majeure or unforeseeable circumstances.

 

The Seller will not be liable to any party or third parties for damages, losses, and costs incurred as a result of the non-delivery of the goods within the expected times, the Customer having the right only to the return of any price paid. The Seller will take all reasonable measures to ensure delivery by the courier within the aforementioned terms and, in any case, no later than thirty (30) days from that date. Exceptions are cases where the purchase involves a product or service for which longer delivery times are indicated as necessary, such as in the case of customized products or services.

 

In case of non-delivery within thirty (30) days from the date of Order Confirmation or within the longer agreed term, the Customer may invite the Seller to make the delivery within an additional period appropriate to the circumstances; if delivery is not made within the additional period, the Customer is entitled to terminate the contract. In such a case, the Seller will refund the Customer all amounts paid under the contract.

 

3. Exchanges

 

It is possible to exchange a product purchased through the Site within fourteen (14) days (the “Withdrawal Period”) and in compliance with the indications and procedures provided by these General Terms and Conditions of Sale, requesting its replacement with another Villa product, provided that the product with which the exchange is requested is available and that the return complies with the provisions of the General Terms and Conditions of Sale, particularly this Section 13. The operation consists of withdrawing from the contract relating to the product to be returned and placing a new order for the chosen replacement product. For clarity, it is specified that the exchange governed by this point is not the replacement of the product provided by law as a remedy in favor of the buyer/consumer in case of product conformity defects (see Section 12), which remains governed by the relevant legal provisions.

 

To request an exchange and verify the availability of the product with which the exchange is requested, the Customer must fill out the exchange form available in the “Shipping and Returns” section (the “Exchange Notification”) and send the request in advance via email to: villamilano@villa.it. To comply with the Withdrawal Period, it is sufficient to contact the Seller and follow their instructions, or send the Exchange Notification before the expiry of the Withdrawal Period.

 

Only products received by us in compliance with these General Terms and Conditions of Sale will be considered eligible for refund or exchange.

 

In case of an exchange with a less expensive product, the Customer will not be entitled to receive a refund of the price difference but will accrue a credit on the next purchase. In case of an exchange with a more expensive product, the Customer is required to pay the price difference.

 

Shipping costs are the responsibility of the Customer, and the liability for loss, theft, damage to the goods, and any other harmful event to the products during transport is borne by the Customer.

 

Conditions of Returned Products

 

Products must be returned intact and in perfect condition, with all protective materials, tags, and labels supplied, as well as the original box and shipping packaging, including all accessories and documents and free items received as parts of the order. If the product shows signs of wear, damage, or alterations from its original condition, the Seller reserves the right not to accept the return for exchange or, alternatively, to reduce the amount that may be applicable to the exchange voucher.

 

If the product does not meet the return conditions, the Seller is authorized, based on these General Terms and Conditions of Sale, to refuse the exchange and to resend it to the Customer at their expense.

 

Non-Refundable or Non-Exchangeable Products

 

The right to exchange is excluded regarding the supply of customized products, including, by way of example, any product made to measure, based on the specifications indicated by the Customer, and engraved products.

 

Only the purchaser of the product has the right to make an exchange, and in no case will the right to exchange belong to a person who has received the product purchased by another person. If the recipient of a gift wishes to return a product, they may contact the Seller to evaluate the available options.

 

4. Repairs

 

For any repair requests related to a product ordered through the Site, the customer must contact the Seller at the contacts indicated above in point 1.